Customer Acquisition Specialist

You bridge the gap between marketing and sales and lay the foundation for meaningful client relationships. You are the backbone of our business.

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We are looking for a Customer Acquisition and New Business Development Specialist to join the InTime Solutions Sales and Marketing Team. We want someone who is passionate about laying the foundation for meaningful relationships with clients, and being the driving force behind sales initiatives. Working in a strong team environment your role will be to plan and implement Customer Acquisition strategies as well as the qualification of all new leads.

Your responsibilities as Customer Acquisition and New Business Development Specialist will include but are not limited to:

  • Seeking out new business opportunities through strategically analyzing industry prospect lists
  • Prospecting for potential clients by telephone and email.
  • Responding to inbound-sales inquiries generated by the marketing department
  • Coordinating demonstrations for the InTime Sales team.
  • Turning prospects into leads through communicating the core ROI benefits of using InTime ,
  • Promptly logging all findings into the InTime CRM.

Of course, you will not be alone. We are a very close team and we all work together to ensure success. You will have a wealth of resources at your fingertips to kick around ideas and brainstorm solutions (the CEO is literally down the hall). You will also receive extensive training on the software application, as well as coaching on effective communication tactics within both government and private sectors. As the role develops, your Customer Acquisition and New Business Development skills will also be used by Sales Executives and our marketing department when designing trial programs, lead nurturing processes, and marketing publications. Of course, if we hire the right person the possibilities for expansion within the company are sky-high.
Quick checklist:

  • Positive?
  • Extremely comfortable with Customer interactions?
  • Strong Communication Skills?
  • Tech Savvy?
  • Fun-loving?

Who we’re looking for:

  • An excellent team-player with an outgoing, positive attitude
  • Experience working in a customer service environment
  • Flexible enough to work on a multitude of different projects and a quick learner
  • Comfortable working with computer software (tech savvy)
  • Very strong organizational skills and detail orientation
  • Strong writing skills
  • Excellent professionalism and tact
  • Confidence conducting sales calls or other customer interactions
  • Excellent self-manager

Required experience:

  • In a similar role: 1 year

About Us:

We are a well-positioned technology company in a very niche space: automated staff scheduling and timekeeping for organizations with complex, 24/7 operations (Public Safety, Government, Private Security and Home/Healthcare).

InTime provides clients with the tools to help their operations run smoother with less overtime and administrative paperwork. Furthermore, as a cloud based solution our customer can access our solution via the internet, reducing their database and internal IT costs.

We count the likes of the Calgary Police, Anaheim Police, ATCO Electric and Fortis BC as excellent customers- and that’s just scratching the surface of our hundreds of customers across the US and Canada.

The Goodies:

In addition to a highly competitive compensation package (base salary/commission) including a comprehensive benefits plan and employee share ownership, we offer:

  • Complimentary and nutritious lunches at the office
  • High quality espresso and hot drink facilities
  • Excellent gym w/ sauna and bike storage
  • Ergonomic office environment, including stand-up desks
  • In office Ping Pong table.
  • Subsidized personal phone plans & transit passes
  • Positive, fun and non-judgmental atmosphere

The Office:

Our office is in a great, central location overlooking Robson Street in downtown Vancouver. We are fun-loving and hardworking group who embrace our individual strengths but work together as dedicated team. We are all highly ethical, broad-minded, confident and respectful people above all else.

We maintain an effective, but informal ‘open door’ organizational structure. We do not believe in unnecessary formal meetings and, instead, try to make things happen through fluid team work and open communication.


To Apply:

Send us your resume and cover letter to with the job posting in the subject title.

Apply Now!