Let’s Change the Culture
Many departments effectively use communications tools to stream line and document the flow of information within an organization; from the age old suggestion box to the use of modern email systems. However, the most effective leaders reach out personally to staff to receive information and ensure their message has been delivered. The use of committees or work group meetings, where staff can communicate directly with the head of the organization without fear of punishment or reprisal, is another effective communication tool.
When communications within an organization go wrong, you can expect that information will stop flowing from staff to organizational leaders and vice versa. As a result, the mission and goal statement will begin to lose its focus and by this point employee morale will be greatly affected. Evidence of this will come in the form of increased employee complaints, and an increase in work place arbitration. Even more, organizations will find that when they do receive communications about issues from staff, that will come too late to avoid real damage to the organization or it’s individuals.
However, if you apply the four rules covered in this article, you can be guaranteed to avoid these pitfalls and ensure a healthy and efficient work environment. Some of these rules may just seem like common sense, but you would be surprised at how many departments fail to adhere to them.